When it comes to HVAC maintenance and repairs, property owners often turn to large, well-known companies for service. These companies frequently advertise heavily and appear to offer comprehensive solutions for heating and cooling needs. However, there’s more to the story when it comes to how these large HVAC outfits operate, and it’s important for property owners to understand the tactics that some of these companies use.
The Focus on Selling New Units
One of the primary goals of many large HVAC companies is to sell new units rather than repair existing ones. From our experience, many large HVAC companies prioritize selling new systems over fixing minor issues. Even if a repair is possible, they might attempt to convince the homeowner or property owner that replacing the entire unit is a better option.
Why do they push for full replacements? New HVAC units are not only a significant revenue source, but they also offer opportunities for financing deals, which means more profit for the company in the long run. By replacing the unit instead of fixing it, they generate more income from both the sale and the financing arrangements.
Maintenance Plans: Are They Worth It?
Another common practice among large HVAC companies is the aggressive sale of maintenance plans. These plans typically involve homeowners paying a set fee, such as $100 per quarter or annually, in exchange for regular inspections and tune-ups. While these plans can offer peace of mind and ensure that HVAC systems are regularly maintained, they may be unnecessary in some situations.
Why Independent HVAC Companies Might Be a Better Option
For property owners who prefer a more straightforward approach, working with an independent HVAC company may be a smarter choice. Independent companies are typically more focused on performing necessary repairs rather than pushing for unnecessary replacements. They often have a vested interest in building long-term relationships with their customers by providing reliable, honest service.
At our property management company, we make it a priority to find and work with independent HVAC companies. These businesses thrive on repair work and take pride in fixing issues the right way. They are often more affordable than large companies and will recommend a full replacement only when it’s truly necessary.
Conclusion
While large HVAC companies may be convenient and widely recognized, property owners should be cautious about their tactics. These companies often push for unnecessary unit replacements and aggressively sell maintenance plans that may not always provide value. By partnering with independent HVAC companies, property owners can ensure that their systems are repaired when possible and replaced only when absolutely necessary, saving both money and frustration in the long run.